Shipping Information

  • All orders are shipped from Tinley Park, Illinois. Orders are typically processed and shipped within 1-2 business days.
  • Expedited Orders: Orders MUST be placed by 12PM CST to ship same business day. Orders placed AFTER 12PM CST will ship NEXT business day. 
  • Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
  • We do offer Free Shipping on orders over $25 within the Continental United States.
  • ILLINOIS SALES: Seller has collected the simplified sellers use tax on taxable transactions delivered into Illinois and the tax will be remitted on the customer's behalf to the Illinois Department of Revenue.
  • WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at help@penelopethelabel.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

  • Penelope The Label is NOT responsible for:

    • Delays with US Postal Service or UPS shipping
    • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
    • UPS Claim 
    • US Postal Claim

         

         INTERNATIONAL 

  • International shipping cost is calculated at checkout and determined by shipping location and package weight.
  • Customers for international orders are responsible for all shipping fees, customs, duties, taxes, or brokerage fees that may apply. Please contact your local customs office regarding your country's custom policies.
  • The estimated delivery time for international packages varies, but is typically 2-4 weeks.