Shipping Information
- CURRENTLY WE ARE ONLY SHIPPING TO THE CONTINENTAL UNITED STATES.
- Please note: Orders CANNOT be changed, modified, or canceled after checkout!
- We do offer free shipping on orders over $25 within the continental United States.
- Orders with Ground Shipping can take 1-3 business days to be processed and shipped. Orders placed before 12:00 PM CT (1:00 PM ET) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
- ILLINOIS SALES: Seller has collected the simplified sellers use tax on taxable transactions delivered into Illinois and the tax will be remitted on the customer's behalf to the Illinois Department of Revenue.
- WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at help@penelopethelabel.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.