Shipping Information

  • All orders are shipped from Tinley Park, Illinois. Orders are typically processed and shipped within 1-2 business days.
  • Expedited Orders: Orders MUST be placed by 12PM CST to ship same business day. Orders placed AFTER 12PM CST will ship NEXT business day. 
  • Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
  • We do offer Free Shipping on orders over $25 within the Continental United States.
  • ILLINOIS SALES: Seller has collected the simplified sellers use tax on taxable transactions delivered into Illinois and the tax will be remitted on the customer's behalf to the Illinois Department of Revenue.
  • WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
  • Penelope The Label is NOT responsible for:

    • Delays with US Postal Service or UPS shipping
    • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
    • UPS Claim 
    • US Postal Claim



  • International shipping cost is calculated at checkout and determined by shipping location and package weight.
  • Customers for international orders are responsible for all shipping fees, customs, duties, taxes, or brokerage fees that may apply. Please contact your local customs office regarding your country's custom policies.
  • The estimated delivery time for international packages varies, but is typically 2-4 weeks.