FLASH SALE! TAKE 20% OFF YOUR ORDER TODAY WITH CODE: FLASH20

Customer Service

FREQUENTLY ASKED QUESTIONS

  • How do I make a return?

To make a return, contact us at help@penelopethelabel.com and we will email you a return label with instructions on how to begin your return.

  • Will I get charged for return shipping?

For information on our return policy, click here.

  • How do I make an exchange?

For information on our exchange policy, click here.

  • How long does it take to get refunded?

When we recieve your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

  • Can I use more than one Promo Code on an order?

Unfortunately, our system is set up so that we can only apply one Promo Code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

  • Will my promo code be deducted from my refund?

Promotional value is subject to adjustment. For promotions with a minimum required spend, promotional savings will be deducted from refunds if a cancellation or return causes your order subtotal to drop below the required spend.